Do you have any questions?

Escargot Post sends personalised stories by post to young readers: a Discovery Letter to try it out, or a subscription with one letter every month.

We bring the Classics to life gently and joyfully, one personalised letter at a time — because great stories deserve to be savoured at the pace of a happy little snail.

Every month, your child receives an illustrated, personalised letter telling a new story, with activities and little surprises to help them wait for the next one.

In each envelope, you will find:

• a personalised, beautifully illustrated letter telling the story of the month,
• activity sheets, games and fun facts,
• stickers and little surprises,

all designed to make reading fun and turn the wait into a treat.

Yes! All our letters include free postage worldwide, with no hidden costs.

Letters are sent by standard post (untracked).

If you would prefer tracked delivery, write to us at hello@escargotpost.com — we can arrange it for a small extra charge.

Yes! Our letters travel all over the world — sometimes slowly (like our snail), but they always find their way to your letterbox.

Letters are prepared once a month. The first one is posted within 5 weeks at most of your order, then one letter every month.

If nothing has arrived within 6 weeks, write to us: hello@escargotpost.com

I post like a snail, but I reply faster than one!

Of course! Enter the child’s first name, last name and address on the product page: the letter goes straight to them.

You can also give a gift card, posted to the child (see below).

The gift card is posted to the child, in their name, with a code worth €25 or €49. Their parents enter it when ordering a subscription on the website (the « coupon » field in the basket).

The code is used in one go: choose a subscription of the same amount, as any unused balance is lost.

The card is valid for 1 year from purchase. It cannot be exchanged for cash or refunded.

No. Each letter is personalised for one child: an order cannot be cancelled, returned or refunded (see the Refund Policy).

However, you can change the first name, the story or the address as long as the first letter has not been posted (see below). And if we make a mistake, we will send you a corrected letter.

For children aged 6 to 12.

In French, English or Spanish: you choose the language on the product page.

The letters are personalised for one child. But two brothers and sisters who live together can share a letter: enter both first names in the « Child’s first name » field (for example « Claire and Amanda »).

The letter will begin: « Dear Claire and Amanda, »

One story a month: every month, your child discovers a new story.

Not… yet! But we are working on it.

If you are interested, write to us at hello@escargotpost.com — it helps us head in the right direction.

After your purchase (within 3 days), send us an email telling us the date you would like.

It depends a lot on the country.

If nothing has arrived within 6 weeks, contact us: hello@escargotpost.com

Write to us at hello@escargotpost.com: we will send it again free of charge.

If the address entered when ordering had a mistake in it, we will also send it again free of charge, once per order or subscription.

Yes, as long as the letter has not been posted yet: write to us quickly at hello@escargotpost.com.

If it has already gone, we can send it again free of charge to the new address, once per order or subscription.

Yes — if the first letter has not been posted yet.

Write to us quickly!