Shipping Policy

1. How often and when we post

Escargot Post letters are prepared once a month.
The first letter is posted within 5 weeks at most of your order being confirmed; for a subscription, the following ones are then posted every month.

Delivery times then vary with the destination and local postal services.
Our letters travel slowly but surely, as they should.

2. Where we deliver

Escargot Post sends its letters all over the world.
Delivery times may differ depending on the destination country and any customs requirements.

3. How we post

Letters are sent by standard untracked post, through La Poste (the French postal service) and its international partners.

If you would like a tracked delivery, it can be arranged on request before posting: write to us at hello@escargotpost.com for the terms and the extra cost.

4. Postage

Standard postage is included in the price, whatever the destination.
Tracked or express delivery costs extra, quoted on request.

5. Letter not received or address error

If nothing has arrived 6 weeks after your order, write to us at hello@escargotpost.com with your order number: we will send the letter again free of charge.

If there is a mistake in the address or name given when ordering, we will send one letter again free of charge, once per order or subscription.

6. Cancellation and refunds

As our letters are personalised, a confirmed order cannot be cancelled or refunded. Everything is explained in the Refund Policy.

7. International customs and taxes

For deliveries outside the European Union, any customs duties, taxes or import charges are paid by the recipient and depend on the laws of the receiving country.

8. Contact

For any question about your delivery or subscription: hello@escargotpost.com